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Barclays Bank. +1 for Customer Service

I’m the sort of person that can only go to sleep when I have an empty inbox, no bugs to fix, no support tickets open and no outstanding tasks to do. It’s strange, but if I have something pressing, I usually have to sort it out even if that means I don’t actually get any sleep. Anyway, it’s 3:00am and I figure that I’ll call Barclays bank on behalf of one of my other businesses that I’m on the board of. They have an 0845 number published on their website so I call it. Ring, ring and click straight into a typical press-1-for menu. I figure I would leave a message for someone to call me back in the morning but then to my amazement a lady picks up and professionally answers the phone. I’m totally blown away as I don’t have any of the documentation I need for the call, although she finds me on their computer system and takes me through security perfectly and manages to do exactly what I need; to order me a debit card for the account so now I can pay for website hosting, domains and Google Adwords directly, without having to expense these purchases personally every year.

It’s now 3:05am and I have had time to get my banking sorted and plenty of time left over to make a blog post. Contrast this with Abbey National who for business customers, struggle to operate a decent professional telephone, email or in-house service at all.

Barclays piloted 24 hour telephone banking only very recently, and I would say two big thumbs up from me.

Well done, Barclays Bank!

Published inOld Evolved ISV PostsUncategorized

One Comment

  1. Very impressive!

    While your bank is trialing 24 hour telephone banking I get the impression our banks are “trialing telephones”. 😉

    3:05am? Mike, you’ve gotta lay of the Coffee! 🙂

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