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Month: December 2008

Abbey’s new online banking keeps customers away from their cash

angrycustomersHave you ever bought a product or service that worked perfectly well and then a new version is released that inexplicably stops working and develops a set of obvious and disastrous bugs, or have you ever heard of a software or media publisher who believes all their customers are potential thieves and have to jump through so many hoops that only real software pirates get to have any fun? Well, this has been happening with Abbey National’s recent online banking software upgrade this week and I’m totally unimpressed.

Christmas cards and company administration

This evening I’ve been mostly writing Christmas cards. It’s a regular chore that comes around each time each year; at it’s more fun than filling out tax returns. Actually I do rather enjoy writing Christmas cards as it gives me another opportunity to connect with our customers. I rather think of “our” customers as “my” customers. It gives me the excuse to play with another new online toy – online postage printing.